1. Delivery Information:

1.1 Shipping Methods:

• We offer standard shipping options. The available shipping methods will be displayed at the checkout.

1.2 Delivery Times:

• Delivery times are estimated and may vary. Standard delivery typically takes up to 5 working days.

1.3 Order Processing:

• Orders are processed and dispatched within 3-5 business days. You will receive a confirmation email with tracking information if available, once your order has been dispatched.

1.4 Delivery Area:

• We ship to addresses within the United Kingdom, mainland only. 
• Shipping Costs: £6.99

2.1 Standard Shipping:

• Standard shipping costs are £6.99 per order.

3. Returns and Exchanges:

3.1 Return Period:

• You have 14 days from the date of delivery to initiate a return or exchange.

3.2 Eligibility:

• To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as received.

3.3 How to Initiate a Return:

• Contact our customer service at sales@shaps23.co.uk to initiate a return or exchange. Please provide your order number, a description of the item(s) you wish to return, and the reason for the return.

3.4 Return Shipping:

• Customers are responsible for return shipping costs, except in cases where the item received is damaged, defective, or incorrect.

3.5 Refunds:

• Refunds will be processed once the returned item is received and inspected. A credit will be automatically applied to your original payment method within 3-5  business days.

3.6 Exchanges:

• Exchanges are subject to product availability. If the desired item is not available, a refund or store credit will be issued.

4. Damaged or Defective Items:

4.1 Reporting:

• If you receive a damaged or defective item, contact our customer service within 48 hours of receiving the order. Please provide photos and a description of the issue.

4.2 Resolution:

• We will provide instructions for returning the damaged or defective item. A replacement or refund will be issued upon receipt and inspection of the returned item.

5. Contact Information:

• For any questions regarding our Delivery and Returns Policy, please contact us at sales@shaps23.co.uk.

Thank you for shopping at www.shaps23.co.uk!